Mitarbeiter IT-Helpdesk & Support (m/w/d)
Core
Providing reliable IT support and troubleshooting for employees across headquarters, branches, and logistics.
Role type
IT Helpdesk & Support Specialist
Builds
IT services and user access for a fashion company's internal operations (via careerplan.io/jobs/10001-1003600125-S-mitarbeiter-it-helpdesk-support-mwd-at-rudolf-wohrl-se)
Domain
Fashion retail IT support
Deliverable
client delivery
Required skills
IT support, Helpdesk, Microsoft 365, Windows 11, Active Directory, Entra ID, hardware installation, network basics, mobile device management
Preferred skills
Intune, Citrix, driver's license class B
Technologies
Microsoft 365, Windows 11, Active Directory, Entra ID, Intune, Citrix
Responsibilities
Accepting, analyzing, and resolving IT incidents and service requests; providing phone and written user support; managing user accounts and permissions; installing and configuring PCs, laptops, and peripherals; supporting branch and logistics locations; documenting solutions
Seniority
Mid-level, hands-on IC