Disponent Technischer Service (m/w/d)
Core
Coordinate the deployment of 11 field and remote service technicians, verify their documented performance before billing, and act as the central interface between technicians, customers, and billing.
Role type
Senior service operations coordinator
Builds
Field and remote service operations for IT infrastructure
Domain
IT Services / Technical Support
Required skills
Service dispatch, resource allocation, incident management, contract and SLA management, performance verification, ERP system proficiency
Preferred skills
Technical affinity, IT training (Fachinformatiker or Systemkaufmann), strong organizational and commercial understanding
Responsibilities
Plan, prioritize, and adjust technician deployments; ensure high and balanced utilization; coordinate short-term disruptions and emergencies; communicate with customers regarding appointments and changes; verify performance capture for completeness and plausibility; reconcile with contracts, quotas, and SLAs; clarify discrepancies with technicians; approve billable services.
Seniority
Senior, hands-on IC