Telefonischer Kundenberater Sparkassen/Banken (m/w/d)
Core
Answering calls from credit cardholders and providing professional support for inquiries, complaints, and billing questions.
Role type
Customer service representative (credit cards)
Builds
Customer support for credit card services and related banking products
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Telephone consultation, Credit card billing support, Complaint handling, Data entry, Mail processing, System navigation
Preferred skills
English language skills
Technologies
EDV systems
Responsibilities
Answering and processing calls from credit cardholders, Handling customer complaints, Corresponding with cardholders, banks, and merchants, Maintaining master data, Consulting on online services and bonus programs