Kaufmännischer Mitarbeiter im Service- und Customer Support (m/w/d)
Core
Administrative support for an international service team, coordinating service requests, repairs, and complaints while managing service data and contracts.
Role type
Administrative support for service operations
Builds
Service processes and customer support workflows
Domain
Manufacturing / Industrial services
Deliverable
dashboards & analysis
Required skills
ERP system administration, data management, contract administration, scheduling, cross-functional collaboration
Preferred skills
Process optimization, customer communication
Technologies
Microsoft Business Central, Microsoft Office
Responsibilities
Coordinate field service technician dispatches, manage service master data in ERP, organize customer training sessions, administer service and maintenance contracts, archive service reports.
Seniority
Entry-level, administrative IC