Werkstudent im IT-Support (m/w/d)
Core
First-level IT support and user assistance for hardware and software, coordinating complex requests with development and technical teams.
Role type
Junior IT support specialist (student)
Builds
IT support services for internal and external customers
Domain
Publishing and software solutions
Deliverable
client delivery
Required skills
IT support, hardware and software troubleshooting, ticket system management, server and network administration basics, documentation creation
Preferred skills
Practical IT support experience, research skills
Technologies
Ticket systems, servers, networks
Responsibilities
Act as first-level contact for customer issues, provide user support for hardware and software, coordinate and monitor support requests in the ticket system, assist with server and network administration, create and update IT environment documentation