Leitung Forderungsmanagement (m/w/d) Performance & Operations
Core
Leading and scaling the Debt Collection service area, transforming it into a profit center through performance management and process optimization.
Role type
Senior Operations Manager (Debt Collection)
Builds
Scalable Debt Collection service as a profit center
Domain
Logistics / Financial Services
Required skills
Performance management, Process optimization, KPI/SLA management, Forecasting, Team leadership, Business acumen, Automation/Transformation projects, Reporting systems
Preferred skills
International experience, Regulatory knowledge in Collections, Pricing/Legal/Finance interface
Technologies
Reporting systems, Workflow tools, Case management structures
Responsibilities
Operate the Debt Collection area, Manage KPIs/SLAs/Quality standards, Develop organizational structure, Identify automation/scaling opportunities, Lead downstream teams, Implement data-driven reporting systems
Seniority
Senior, hands-on IC