Operations mit Überblick > Backoffice (m/w/d)
Core
Operations and backoffice support handling order processing, customer inquiries, and internal system workflows for a children's play equipment manufacturer.
Role type
Operations specialist (backoffice)
Builds
Order fulfillment, customer service processes, and internal operational systems
Domain
Manufacturing / Early childhood education equipment
Required skills
order processing, customer service, process improvement, system administration, telephone communication, research, digital tool adaptation
Preferred skills
process development, independent problem solving, calm under pressure, self-learning
Technologies
SelectLine ERP, Microsoft Office, AI tools
Responsibilities
process webshop inquiries, manage orders and internal systems, coordinate communications and feedback, prepare and support offer/order/service processes, conduct research for team and customer issues, clarify customer inquiries via phone, improve online processes and digital workflows, route or resolve customer requests
Seniority
Mid-level, hands-on IC