Sachbearbeiter Kundendienst (m/w/d)
Core
Administrative and commercial processing of service interventions, returns, warranty cases, and transport damage claims, including phone support for technical issues and spare parts shipping.
Role type
Customer service administrative specialist
Builds
Service operations and claims resolution for customers
Domain
Industrial manufacturing / Customer service
Deliverable
client delivery
Required skills
Commercial training, technical understanding, MS Excel, MS Word, organizational talent, independent work
Preferred skills
Experience in customer service, friendly and competent demeanor, good comprehension
Responsibilities
Process service interventions and returns, handle warranty and transport damage cases, provide phone support for technical problems, support implementation of new processes, manage spare parts shipping