Solutions Consultant with Danish or German or Dutch or Icelandic or Slovak (m,f)
Core
Provide expert support and guidance to users for innovative digital products via phone, email, and chat.
Role type
Solutions Consultant (Customer Support)
Builds
Customer support services for a leading digital solutions provider
Domain
Digital solutions / Search engine support
Deliverable
client delivery
Required skills
Fluent Danish or Dutch or German or Icelandic or Slovak and English, CRM software proficiency, ticketing systems, active listening, problem-solving, SLA management, knowledge base contribution
Preferred skills
Adaptability, quick learning, self-motivation, collaboration
Responsibilities
Deliver professional support for products and services, resolve customer inquiries within agreed SLAs, engage customers through multiple channels, master and utilize CRM and ticketing systems, collaborate with team members to share best practices
Seniority
Individual Contributor