Mitarbeiter/in technischer Kundensupport und Auftragsabwicklung
Core
Technical customer support and order processing for LOBI, a digital system for fairground operators, catering businesses, and event companies.
Role type
Technical Customer Support Specialist
Builds
LOBI digital system, Android tablets, and web-based LOBI Control Center for professional fairground and catering clients
Domain
Fairground and catering industry + mobile device management
Required skills
technical troubleshooting, Android device management, customer service, order processing, data entry, system configuration, device activation, documentation, first-level support
Preferred skills
IT support experience, technical aptitude, structured work style, customer orientation
Technologies
Android tablets, PC, web-based administrative applications, LOBI systems
Responsibilities
Handle customer inquiries, orders, and service requests via phone and email; configure and test Android tablets; install and update applications; activate devices and customer accounts; prepare device deliveries; process device replacements and claims; document technical support cases and service activities; perform standardized fault analysis.
Seniority
Entry-level to Mid-level, hands-on IC