Customer Support Mitarbeiter (m/w/d) – Teilzeit (20 Stunden/Woche) im E-Commerce
Core
Handling customer inquiries via email, phone, and chat; providing product advice; processing complaints, returns, and delivery questions; managing invoices and credits.
Role type
Customer Support Specialist (E-Commerce)
Builds
Customer support operations for an E-Commerce lighting company
Domain
E-Commerce / Lighting
Deliverable
client delivery
Required skills
Customer service, invoice and credit management, CRM systems, Microsoft Office, complaint and return processing
Preferred skills
E-Commerce experience, English language skills
Technologies
Zendesk, Microsoft Office
Responsibilities
Answer and process customer inquiries via email, phone, and chat; Consult on products and support orders; Process complaints, returns, and delivery questions; Create and manage invoices and credits; Communicate with internal teams (warehouse, shipping, marketing) to find solutions; Proactively improve customer service processes