Teamleiter Service (w/m/d)
On-site
Core
Leading the service department to manage claims, repairs, and customer satisfaction for outdoor products.
Role type
Service Team Leader (Management)
Builds
Repair services and customer support processes for outdoor articles
Domain
Outdoor retail / Customer service / Repair operations
Deliverable
client delivery
Required skills
Team leadership, claims management, process optimization, KPI monitoring, stakeholder communication, MS Office
Responsibilities
Lead and develop a service team, manage claims and repair processes, handle complex escalation cases, ensure service quality, optimize workflows, monitor KPIs, coordinate with internal teams and suppliers
Seniority
First-line management