Consumer Service Manager
Core
Lead and develop the consumer service team for Europe & Rest of World, ensuring high-quality support and operational excellence for Thule's global customers.
Role type
Senior Consumer Service Manager
Builds
Consumer support operations and team performance for Thule's outdoor and sports products
Domain
Outdoor sports equipment / Customer Service Operations
Deliverable
client delivery
Required skills
Team leadership, operational excellence, KPI management, backlog management, performance reviews, process improvement, stakeholder collaboration, digital tools proficiency
Preferred skills
Experience with AI-driven solutions and automation, coaching and development
Technologies
Digital tools, AI-driven solutions, automation
Responsibilities
Lead daily operations of the consumer service team, drive operational excellence and KPI delivery, develop team members and manage performance reviews, initiate and implement process improvements across regions
Seniority
Senior, hands-on IC
