Servicekoordinator / Disponent (m/w/d) Technischer Service
Core
Planning and coordinating field service dispatches for technicians and apprentices, balancing customer needs, technical urgency, and available resources.
Role type
Service coordinator / Dispatcher
Builds
Field service operations for energy, refrigeration, climate, and heat pump systems
Domain
Industrial equipment service / Energy technology
Required skills
Dispatch planning, resource allocation, customer communication, process optimization, documentation, prioritization under pressure
Preferred skills
Technical background, familiarity with facility management or construction, digital tool proficiency
Technologies
Digital scheduling applications
Responsibilities
Plan and coordinate service interventions (scheduled maintenance and emergency repairs), act as central contact for customers and technicians, manage service orders from acceptance to closure, monitor open tasks and follow-ups, optimize service workflows and digital processes
Seniority
Mid-level, hands-on coordinator