Operations Team Lead (m/w/d) im Tribe Gesundheits- und Pflegemanagement
Core
Leading a cross-site operations team of ~20 employees to ensure operational excellence in health and care management, specifically regulating cost claims in private health and nursing insurance.
Role type
Senior Operations Team Lead (Health & Care Management)
Builds
Operational processes for cost claim regulation and workload balancing between operations and customer loyalty teams.
Domain
Insurance (Private Health & Nursing) + Operations Management
Required skills
Cross-site team leadership, Private health and nursing insurance expertise, Cost claim regulation, Process optimization, Change management, Analytical skills, Digital tools proficiency
Preferred skills
Co-leadership program participation, Flexible work arrangement acceptance
Technologies
Modern digital tools, Collaboration platforms
Responsibilities
Disciplinarian and professional leadership of the cross-site operations team, Regulating cost claims in private health and nursing insurance, Ensuring flexible workload balancing between operations and customer loyalty teams, Active participation in the steering team for strategic goals, Controlling team results and ensuring transparent information flow, Initiating and implementing change processes, Organizing and optimizing work processes for agile transformation
Seniority
Senior, hands-on IC with team leadership