Medical Support Operations Team Lead - AHPRA Registered Nurse
Core
Lead and develop a Sydney-based medical support team to deliver world-class patient care, acting as the escalation point for complex clinical enquiries and driving process improvements.
Role type
Senior IC clinical operations team lead
Builds
Digital healthcare patient care services and operational workflows
Domain
Digital healthcare / Obesity management / Telehealth
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Registered nursing (AHPRA), clinical team leadership, performance management, clinical judgement, cross-functional collaboration, public speaking, content creation, systemic problem solving
Preferred skills
Telehealth experience, GLP-1 medication knowledge, offshore team operations, health writing, public health communication
Technologies
Digital healthcare platforms
Responsibilities
Lead and develop the Sydney-based medical support team; set clinical standards and care quality; act as the ultimate escalation point for complex patient enquiries; collaborate cross-functionally to identify risks and drive process improvements; contribute to industry events and create patient-centred content; represent the company's clinical philosophy externally
Seniority
Senior, hands-on IC with team leadership