IT Servicetechniker / First-Level-Support (m/w/d)
Hybrid
Core
Managing and optimizing IT systems and processes for enterprise clients through on-site and remote support.
Role type
First-level IT service technician / IT support specialist
Builds
IT service processes and client system stability
Domain
IT services / Enterprise IT
Deliverable
client delivery
Required skills
Server and network technologies, IT project management, remote support, user support, process automation, documentation
Preferred skills
Driver's license (Class B), proactive maintenance mindset
Technologies
Microsoft Servers, Firewalls, Monitoring tools, Patch Management
Responsibilities
Conduct IT solution assessments, execute IT projects from planning to completion, maintain client IT systems proactively, provide user support via phone/email/remote/on-site, automate IT service processes, document projects
Seniority
Entry to Mid-level, hands-on IC
