Sachbearbeiter & Koordinator Kundenservice Center (m/w/d)
Core
Order processing and coordination between customer service, sales, and internal interfaces for a defined region.
Role type
Customer service coordinator and order processor
Builds
Order processing, customer offers, and bonus administration
Domain
Manufacturing / Industrial sales
Required skills
Order processing, customer communication, offer creation, complaint handling, bonus administration, data analysis, SAP SD, Microsoft Office
Preferred skills
Business administration degree, sales internal service experience, second foreign language (French or Dutch)
Responsibilities
Process orders from receipt to invoicing, coordinate between customer service and sales, handle customer inquiries and complaints, create offers for standard and custom products, manage bonus agreements and settlements, provide customer advice on prices and delivery, generate sales reports and statistics, ensure service availability
Seniority
Mid-level, operational IC
