Senior Spezialisten Kundenservice und Schadensbearbeitung (m/w/d)
Hybrid
Core
Handling customer inquiries and claims, ensuring service quality, and optimizing processes in the insurance sector.
Role type
Senior customer service and claims specialist
Builds
Customer service operations and claims management workflows
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, claims management, process optimization, data analysis, mentoring, stakeholder management, MS Office, CRM systems
Preferred skills
Digital solutions affinity, innovative problem solving
Responsibilities
Coordinate customer inquiries and complaints, monitor and analyze recurring problems, support new hires as a mentor, collaborate with internal and external teams, optimize existing service processes
Seniority
Senior, hands-on IC