Technical Support Specialist m/w/d
Core
Central point of contact for technical customer inquiries regarding GEDYS CXM, ensuring cases are resolved, documented, and tracked.
Role type
Technical Support Specialist (1st/2nd/3rd Level)
Builds
GEDYS CXM, GEDYS CRM, and mobile CRM App
Domain
CRM, Customer Experience Management (CXM), SaaS
Deliverable
client delivery
Required skills
Windows Administration, Microsoft 365, CRM/CXM/ERP systems, ticketing systems, SLA management, technical problem-solving
Preferred skills
Experience in 1st to 3rd level support, structured documentation, prioritization
Technologies
Windows, Microsoft 365, SaaS, CRM, ERP
Responsibilities
Handle technical customer inquiries in 1st, 2nd, and 3rd-level support; dispatch and prioritize incoming requests via hotline and ticketing system; administer customer environments in Windows, Microsoft 365, and SaaS; collaborate with development and consulting teams; document support cases and solutions.
Seniority
Mid-level, hands-on IC