IT-Supporter w/m/d
Core
1st Level IT Support for all users regarding hardware and software issues via phone and on-site service.
Role type
1st Level IT Support Specialist
Builds
IT equipment and services for internal users and events
Domain
Legal services industry, IT infrastructure
Required skills
Hardware and software troubleshooting, Windows 11, MS 365, Network environments (firmware networks, VPN), Documentation, Service Level Agreement adherence
Preferred skills
Citrix experience
Technologies
Windows 11, MS 365, Citrix, VPN
Responsibilities
Provide phone support for hardware and software questions, Perform on-site service including equipment exchange and setup, Assist with internal moves, Prepare IT equipment for internal events, Document all requests according to logging procedures, Ensure compliance with Service Level Agreements
Seniority
Mid-level, hands-on IC