Kundenberater 1st-Level Support (m/w/d)
Core
Resolving complex customer inquiries via phone and email, managing orders and returns, and handling escalations to ensure customer satisfaction and service quality.
Role type
1st-Level Customer Support Specialist
Builds
Customer support solutions and order/return processing
Domain
Customer Service / Retail Operations
Deliverable
client delivery
Required skills
Complex problem analysis, Order and return management, Escalation handling, Process optimization, Cross-functional collaboration, MS Office proficiency, ERP/CRM/Ticket system usage
Preferred skills
English language skills
Responsibilities
Handling complex customer inquiries via phone and email, Managing orders and returns, Resolving escalations, Supporting colleagues with complex issues, Onboarding new employees, Ensuring service quality standards, Optimizing processes
Seniority
Entry-level to Mid-level, hands-on IC