Mitarbeiter Kundenbetreuung/ Kundenberatung Gummersbach [m/w/d]
Core
Customer service and advisory role handling customer inquiries, orders, and complaints to ensure positive customer experiences.
Role type
Customer Service Representative
Builds
Customer support solutions and order processing
Domain
General Customer Service
Deliverable
client delivery
Required skills
Active listening, empathy, problem-solving, reliability, organization, order processing, complaint handling, data documentation, stakeholder collaboration
Preferred skills
Use of AI and digital tools, adaptability, flexibility, teamwork
Technologies
AI tools, digital tools, customer database
Responsibilities
Serve as the first point of contact for customers, process and manage customer orders, convert challenges and complaints into positive experiences, document customer issues in the database, maintain master data, onboard new customers, collaborate with Sales, Service, Procurement, and Logistics teams