German-Speaking Customer Experience Specialist (m,f) IT
Core
German-speaking Customer Service Representative providing support via phone, email, and chat for a global access solutions company.
Role type
Customer Service Representative
Builds
Customer support interactions and resolution for international clients
Domain
IT / Access Solutions
Deliverable
client delivery
Required skills
German (native), English (C1), CRM systems, Microsoft Office, conflict resolution, data entry
Preferred skills
Experience in international team environments, problem-solving abilities
Responsibilities
Serve as first point of contact for customers, handle customer inquiries and issues, coordinate with internal departments, document customer interactions, process fault reports and repair requests
