Client Relationship Lead
Core
Serve as the primary subject matter expert for the TRICARE Overseas Program (TOP), fostering relationships with military and civilian stakeholders to ensure seamless delivery of healthcare services and exceptional satisfaction.
Role type
Senior Account Management Lead (Healthcare/Military)
Builds
High-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
Domain
Healthcare administration and military services
Deliverable
client delivery
Required skills
Account management, stakeholder relationship management, contract KPI delivery, cross-functional collaboration, policy education, client feedback analysis, business opportunity identification
Preferred skills
Healthcare administration experience
Technologies
N/A
Responsibilities
Lead and coordinate contractual KPI deliverables for Military Treatment Facilities (MTF), including engagement, collaboration, access to care, provider availability, network services, medical records, and claims handling. Maintain and strengthen relationships with stakeholders by identifying and communicating client needs. Provide ongoing support and education to stakeholders on TOP Policy, processes, and self-service mechanisms. Ensure MTF or Military Units/Clinics have access to the contractually required Host Nation Network. Represent the voice of both customer and business by analyzing and documenting client feedback to influence program direction. Identify business opportunities and share best practices amongst colleagues and stakeholders.
Seniority
Senior, hands-on IC with leadership influence
