Mitarbeiter Customer & Consumer Service / E-Commerce Support (m/w/d)
Core
Customer & E-Commerce support specialist handling complaints, service requests, and order logistics for baby and child equipment brands.
Role type
Customer Service & E-Commerce Support Specialist
Builds
Customer service solutions and order fulfillment processes for Nuna, Joie, and Graco brands
Domain
Retail / E-Commerce / Consumer Goods
Deliverable
client delivery
Required skills
complaint resolution, warranty claims processing, order tracking, return management, multi-channel communication, logistics coordination, MS Office
Preferred skills
prior experience in customer service, e-commerce, or claims management
Technologies
Zendesk, SAP
Responsibilities
Process complaints and service requests for retail partners and end consumers, support customers with replacement parts and warranty issues, handle order inquiries, delivery status, and returns, coordinate order and delivery processes with logistics providers, communicate with customers via email, phone, and ticketing systems
Seniority
Entry-level to Mid-level, individual contributor