Call Center Agent (m/w/d) – Kundenservice
Core
Customer service agent providing 2nd-level support via phone, email, and chat for a textile mail-order retailer.
Role type
Customer service agent (2nd-level support)
Builds
Customer support solutions and order management for a textile mail-order retailer
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer contact, service orientation, German (fluent), PC skills, MS Office, structured work, shift work flexibility, weekend availability
Responsibilities
Answering orders via phone, handling customer complaints and service requests, updating customer data, 2nd-level support via email/chat/phone, backoffice tasks, resolving complex customer issues