Mitarbeiter IT-Support Business Software
Core
First point of contact for customers regarding business software solutions, ensuring reliable daily operation of ERP, DMS, and time-tracking systems.
Role type
Business software support specialist
Builds
Reliable operation of ERP, DMS, and time-tracking solutions for SMEs
Domain
IT services / Business software support
Deliverable
client delivery
Required skills
ERP system knowledge, DMS system knowledge, time-tracking system knowledge, ticket system management, user training, SLA compliance, problem analysis, documentation
Preferred skills
Business process interest, structured work style, analytical thinking, high service orientation
Technologies
ERP systems, DMS systems, time-tracking systems, ticketing systems
Responsibilities
Answering and prioritizing support inquiries via phone, email, and ticket system; Analyzing and independently resolving support cases; Supporting users in optimal software usage; Conducting user training and onboarding; Collaborating with consulting and project management; Maintaining internal knowledge base; Escalating complex issues to second-level support
Seniority
Entry-level to Mid-level, hands-on IC
