Customer Service Agent (m/w/d)
Core
Manage inbound and outbound customer orders, monitor delivery schedules, process invoices and credit notes, handle customer complaints, and provide product consultation via phone.
Role type
Customer Service Agent
Builds
Frozen dough products for the bakery and pastry market
Domain
Food manufacturing / B2B sales
Deliverable
client delivery
Required skills
Order management, invoicing, complaint handling, phone consultation, upselling, cross-selling, data entry, MS Office, MS Navision, Salesforce
Preferred skills
Bakery product knowledge, English
Technologies
MS Office, MS Navision, Salesforce
Responsibilities
Process and manage incoming and outgoing customer orders, Monitor delivery schedules for customer and supplier orders, Record customer orders, Create delivery notes and invoices, Handle customer complaints, Provide phone-based customer care and process special requests, Proactively contact existing customers for order inquiries and optimization, Advise customers on products, availability, and ordering processes, Maintain master data and general correspondence
Seniority
Entry-level