IT Service Manager (m/w/d)
Core
Managing IT service processes, incident management, and information security controls within a complex logistics IT landscape.
Role type
IT Service Manager (IC)
Builds
IT service organization and security control frameworks
Domain
Logistics / IT Operations / Information Security
Required skills
ITIL framework expertise, Incident Management, ISMS audit management, Enterprise Service Management tools, ISO 27001/27031 standards, IT project management
Preferred skills
ITIL-4 certification, Matrix42 experience, KRITIS regulations knowledge
Technologies
Matrix42
Responsibilities
Coordinate and develop IT controls and security measures, oversee implementation and reporting, verify Control Framework effectiveness, plan and document internal ISMS audits, manage ITIL-based service processes with focus on security, maintain Enterprise Service Management tool and data quality, collaborate with Cyber Security and internal departments
Seniority
Mid-level, hands-on IC