Customer Service Representative (m,f) Banking or software products : German or Dutch
Hybrid
Core
Handling incoming calls, chats, and emails to identify customer needs, provide accurate information, and maintain trust relationships for banking or software products.
Role type
Customer Service Representative
Builds
Customer satisfaction and account management for banking or software products
Domain
Banking and Software
Deliverable
client delivery
Required skills
German (native/fluent), Dutch (native/fluent), English (B2), MS Office proficiency, customer service experience, tech-savviness
Responsibilities
Manage incoming calls, chats, and emails; Identify and assess customers' needs; Provide accurate information using tools; Meet case handling quotas; Keep records of interactions and process accounts; Follow communication procedures and policies
