Mitarbeiter Notruf- und Serviceleitstelle (m/w/d)
Core
Answering and routing all telephone calls via the call center, notifying public emergency services, and processing incoming reports according to a PC-supported action catalog.
Role type
Call center operator (emergency and service dispatch)
Builds
Emergency response coordination and service dispatch for security and fire protection clients
Domain
Security & Safety / Fire Protection
Deliverable
client delivery
Required skills
German (fluent), PC proficiency, First Aid certification, clean criminal record
Responsibilities
Answer and route all telephone calls via the telephone switchboard, Notify public emergency services, Maintain logs and duty books (watch logs, control and handover lists), Manage object keys (monitoring issuance and return), Process incoming reports according to PC-supported action catalog