Client Service Manager (m/w/d)
Core
Deliver exceptional client service experience to German bank and broker clients by managing queries, ensuring SLA compliance, and supporting proxy voting requirements.
Role type
Senior IC Client Service Manager
Builds
Client service operations and proxy voting support for German financial institutions
Domain
Financial Services / Client Operations
Deliverable
client delivery
Required skills
Client relationship management, SLA management, team leadership, project planning, process improvement, stakeholder coordination, conflict resolution
Preferred skills
Proxy voting expertise, automation implementation, cross-functional collaboration
Technologies
N/A
Responsibilities
Act as primary contact for German bank broker clients, manage day-to-day queries and escalations, lead new client onboarding, ensure SLA compliance, coach and mentor team members, review workflows for efficiency, collaborate with UK and US teams
Seniority
Senior, hands-on IC with team leadership
