Kundenberater (m/w/d) Inbound / Homeoffice - Energiebranche
Core
Inbound customer service representative handling private and business customer inquiries for energy supply topics via phone and email.
Role type
Customer service representative (inbound)
Builds
Customer support solutions for EnBW and its brands
Domain
Energy industry + Customer service
Deliverable
client delivery
Required skills
Fluent German (spoken and written), Commercial training or equivalent experience, PC and MS Office proficiency, CRM system experience
Preferred skills
Experience with billing and account management
Responsibilities
Answering customer inquiries via phone and email, Processing and closing customer cases, Providing individual advice on billing and price changes, Maintaining customer master data, Creating and correcting invoices, Managing customer accounts