IT-Coordinator (m/w/d) System- und Hardware-Administration
Core
Provide technical support and IT service for users at the Manching site and remotely across Germany, handling incidents, troubleshooting, and implementing technical changes.
Role type
IT Support Coordinator (System & Hardware Administration)
Builds
IT services and support for desktops, laptops, mobile devices, and applications (Windows 11, Microsoft 365, SAP, Softphone)
Domain
IT Service Management / System Administration
Deliverable
client delivery
Required skills
IT troubleshooting, incident management, knowledge base documentation, change management, user training, collaboration with external vendors
Preferred skills
ITIL v4, Microsoft Active Directory, Microsoft Intune, Microsoft Entra, Microsoft Exchange, DFS, DHCP, Print Servers, iOS, Windows 11, Office 365, SAP
Technologies
Windows 11, Microsoft 365, SAP, iOS, Active Directory, Intune, Entra, Exchange, DFS, DHCP
Responsibilities
Classify, analyze, and resolve incoming IT support requests; troubleshoot and fix issues for clients and applications; document solutions in a knowledge base; implement technical changes and support digitalization projects; conduct IT training; escalate complex issues to specialized departments.
Seniority
Mid-level, hands-on IC