Mitarbeiter Reklamationsmanagement (m/w/d)
Core
Central point of contact for customer complaints, coordinating complaint handling, conducting root cause analysis, and implementing corrective/preventive actions to ensure quality standards.
Role type
Claims management specialist (automotive)
Builds
Corrective and preventive measures for automotive components
Domain
Automotive manufacturing / Quality management
Required skills
root cause analysis, 8D reporting, knowledge of IATF 16949, knowledge transfer, documentation, process improvement coordination
Preferred skills
automotive industry experience, ERP knowledge
Technologies
MS Office, ERP
Responsibilities
Handle customer complaints and part-related error reports, analyze root causes of complaints, create and process 8D reports, coordinate corrective and preventive actions, ensure compliance with customer quality requirements, transfer quality improvements to similar products and processes, document and evaluate complaint cases, contribute to continuous product and process improvement
Seniority
Mid-level, hands-on specialist