Customer Service Agent (m/w/d) 26083
Core
Handling customer inquiries, documenting and prioritizing issues in a ticket system, and resolving service interruptions for logistics clients.
Role type
Customer Service Agent
Builds
Service recovery actions and customer-specific reports
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Ticket management, Office applications (Word, Excel), English communication, problem-solving, analytical skills, data affinity
Responsibilities
Proactively inform customers about service changes, document and prioritize customer requests in TTMS, resolve issues during phone calls, conduct research to identify root causes, coordinate solution options with customers, monitor solution delivery, and analyze recurring problems to find sustainable solutions.
Seniority
Entry-level / Junior