Service Desk & Support Technician
On-siteCitizens onlySecurity clearance required
Core
Provide IT service desk support and technical assistance to clients in a dynamic environment.
Role type
Service Desk & Support Technician
Builds
IT support services for clients
Domain
IT Services / System Administration
Deliverable
client delivery
Required skills
system administration, SLA management, English (fluent), German (B2), hands-on mentality, prioritization
Preferred skills
ITIL V2 Foundation certification, Windows 10, Office 2013
Responsibilities
Handle service desk tickets, adhere to SLAs, follow client processes, work under pressure, manage shift flexibility
Seniority
Entry to Mid-level, hands-on IC
