TeamCity Customer Success Engineer (Post Sales) (m/f/d)
Core
Technical advisor bridging the gap between JetBrains TeamCity users and internal product teams to ensure successful adoption, scale infrastructure, and shape product development.
Role type
Senior Customer Success Engineer (Post-Sales)
Builds
CI/CD pipelines and DevOps workflows for enterprise engineering teams
Domain
Software Development Tools / DevOps / CI/CD
Deliverable
client delivery
Required skills
Technical consulting, DevOps practices, CI/CD systems, cloud infrastructure, containerized environments, software development lifecycle, customer relationship management, architectural guidance, international travel
Preferred skills
AI/LLM applications in software development, hands-on software development experience, QA, system administration, release automation
Technologies
TeamCity, CI/CD systems, cloud infrastructure, containerized environments
Responsibilities
Manage technical relationships for a portfolio of accounts, assist customers with architecture design and technical shifts, hold discovery calls to understand product usage, monitor account health and adoption, connect with product teams to validate new ideas, handle customer escalations, travel internationally to visit customers or attend conferences, partner with Sales on account expansion plans
Seniority
Senior, hands-on IC
