Mitarbeiter (m/w/d) für den 2nd Level IT-Support
Core
2nd Level IT Support specialist resolving escalated technical incidents and administering IT service management systems.
Role type
2nd Level IT Support Engineer
Builds
Stable IT infrastructure and service management processes
Domain
Insurance technology / IT Operations
Required skills
Matrix42 administration, PowerShell scripting, Active Directory management, incident analysis, knowledge base documentation, Microsoft client OS, MS Office
Preferred skills
Microsoft Azure experience, IT project participation
Technologies
Matrix42, PowerShell, Active Directory, Microsoft Azure, Microsoft Client OS, MS Office
Responsibilities
Analyze and resolve escalated incidents via HelpDesk, remote tools, phone, or on-site; Administer and develop Matrix42 ITSM Suite; Create documentation, error handling guides, and workarounds for the knowledge base; Manage Active Directory permissions and conduct workstation/hardware analysis; Participate in modern IT infrastructure projects
Seniority
Mid-level, hands-on IC