Head of Commercial Process Excellence (gn) Vollzeit/Teilzeit (hybrid)
Core
End-to-end steering of system-supported Commercial processes across Sales and Customer Service to ensure efficiency, growth, and customer experience.
Role type
Senior leadership, building a Process Excellence organization from scratch
Builds
Integrated process landscape aligned with the Commercial Tech Stack
Domain
B2C Mobility Insurance / Commercial Operations
Required skills
Process Architecture, Process Governance, Process Intelligence, KPI-based steering, Process Automation, Digital Scaling, Team Leadership, Operating Model Design, Stakeholder Management, Strategic Roadmap Planning
Preferred skills
English (fluent), Additional languages, Experience with AI-based solutions, Experience in Sales and/or Customer Service processes
Technologies
Commercial Tech Stack, Process Intelligence tools, Automation platforms, Workflow tools
