Reklamationssachbearbeiter (m/w/d) im E-Commcere
Hybrid
Core
Handling customer returns and complaints for sports articles, processing supplier claims, and managing customer communication via email and phone.
Role type
Customer service specialist (returns & claims)
Builds
Customer satisfaction and supplier resolution processes
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Commercial training, customer service experience, written and verbal communication, accuracy, independence
Preferred skills
Engagement, flexibility
Responsibilities
Process returned sports articles, handle general customer returns, communicate with customers via email and phone, submit and track supplier claims
Seniority
Entry-level to Mid-level