Service- & Retourenmanagement (m/w/d)
Core
Handling defective shipping orders, complaints, and returns; processing credit/debit notes and reversing customer orders.
Role type
operational logistics coordinator
Builds
shipping documents, return notes, credit/debit memos
Domain
logistics and supply chain
Required skills
MS Office (Excel), order processing, return management, cost analysis, communication (via careerplan.io/jobs/1786678-service-retourenmanagement-mwd-at-deinzer-weyland-gmbh)
Preferred skills
commercial training, logistics experience, analytical thinking, structured work style
Responsibilities
Process defective shipping orders and complaints; Create delivery notes, return notes, credits, and debits; Reverse customer orders and return goods to the factory; Review open return orders, cost calculations, and transport damages; Create and edit Excel lists; Act as contact person for customers, drivers, warehouse, external carriers, and suppliers