Mitarbeiter Customer Service (m/w/d) in Vollzeit
Core
Handle all customer inquiries via phone and email, process orders, conduct product consultations and sales calls, create offers, and manage dealer portals to ensure high customer satisfaction.
Role type
Customer Service Representative (Sales & Operations)
Builds
Order fulfillment, customer support, and sales support for the sales team and e-commerce channels.
Domain
Retail / E-commerce / Logistics
Deliverable
product features
Required skills
Order processing, telephone communication, email communication, product consultation, sales conversations, offer creation, dealer portal management
Preferred skills
Customer relationship management, problem-solving, initiative
Technologies
Dealer portals, CRM systems, order management systems
Responsibilities
Process and fulfill customer orders, answer general customer inquiries via phone and email, conduct telephone product consultations and sales conversations, create offers, manage dealer portals
Seniority
Mid-level, hands-on IC