Junior Customer Success Operations Manager (m/w/d)
Core
Ensuring participants are technically ready and administratively set up for online education programs.
Role type
Junior Customer Success Operations Manager
Builds
Participant onboarding workflows and tool access
Domain
EdTech / Online Education
Deliverable
product features
Required skills
Technical affinity with digital tools, CRM data management, account administration, troubleshooting, stakeholder communication
Preferred skills
Adaptability, independent problem solving, calm under pressure
Technologies
Google Workspace, Miro, Slack, Classroom, Groups, Coda, CRM systems, MacBooks
Responsibilities
Setting up and managing user accounts for tools like Google, Miro, Slack, Classroom, Groups, and Coda; Troubleshooting access and permission issues; Coordinating hardware orders (MacBooks) for participants; Maintaining CRM data; Communicating with participants and the Federal Employment Agency regarding organizational and technical matters
Seniority
Junior, hands-on IC
