Kaufmännische:r Mitarbeiter:in Service Sammelguteingang (m/w/d)
Core
Managing customer and partner support for consolidated cargo intake, overseeing timely delivery and processing of shipments according to internal and legal requirements.
Role type
operational logistics service coordinator
Builds
consolidated cargo intake operations for logistics customers and partners
Domain
logistics and transportation
Deliverable
client delivery
Required skills
consolidated cargo operations, shipment tracking, claims processing, customer service, MS Office, database management, video investigation
Responsibilities
creating unloading reports, clarifying service requests from customers and carriers, handling claims, notifying private customers, IT-supported feedback of roll cards, monitoring deadlines, conducting video research for damage resolution, performing warehouse control, processing correction databases, collaborating with local transport dispatch and transfer warehouse