Teamleiter (m/w/d) Call Center
Core
Leading and managing the operational flow, quality, and performance of a call center team.
Role type
Team Leader (Call Center)
Builds
Call center operations and team performance
Domain
Customer Service / Contact Center
Required skills
Team leadership, operational management, KPI analysis, employee coaching, shift planning, process optimization, MS Office, analytical thinking
Preferred skills
Communication skills, customer orientation, motivation, flexibility, problem-solving
Responsibilities
Operative leadership and steering of the team, responsibility for target achievement and quality, analysis of reports and derivation of measures, conducting employee interviews and coaching, shift planning and operational organization, solving operational challenges, active support in daily business, participation in optimizing internal processes