Innendienst Vertriebsmitarbeiter / Customer Service Specialist (m/w/d)
Core
Handling customer inquiries, complaints, and returns for B2C and B2B clients in the children's costume and accessories industry.
Role type
Customer Service Specialist (In-house Sales/Operations)
Builds
Order processing, shipment tracking, and customer data management for a European children's costume retailer.
Domain
Retail / E-commerce / Customer Support
Deliverable
client delivery
Required skills
Customer relationship management, order processing, complaint handling, return management, data entry, ERP system usage, Microsoft Office
Preferred skills
SAP Business One, other ERP systems, English language skills
Responsibilities
Responding to customer emails, processing orders and tracking shipments, managing customer data in ERP, collaborating with logistics and warehouse teams, supporting peak season operations.
Seniority
Individual Contributor