Senior Business Project Manager Global CRM Rollout (m/w/d)
Core
Planning, steering, and implementation of the international rollout of Microsoft Dynamics 365 CRM as a central platform for customer, sales, and relationship management processes.
Role type
Senior Business Project Manager (Global CRM Rollout)
Builds
Global CRM templates, standardized processes, and governance structures for international subsidiaries.
Domain
Enterprise Software Implementation / Customer Relationship Management
Required skills
International project leadership, Microsoft Dynamics 365 CRM expertise, global template development, stakeholder management, change management, process optimization, cross-functional coordination, budget and risk management, training and enablement strategy.
Preferred skills
Experience with MDM, DMS, and ERP integrations, classical and agile project management methods.
Technologies
Microsoft Dynamics 365 CRM, MDM, DMS, ERP
Responsibilities
Define and implement international rollout strategy and scalable operating model; Analyze and optimize existing business processes along the customer journey; Establish standardized CRM processes and governance structures; Build and develop global CRM templates including data models and role concepts; Coordinate country rollouts including Fit-to-Standard workshops and Go-Live support; Ensure integration with adjacent platforms; Manage project planning, budget, and risks; Lead training and communication measures for user adoption.
Seniority
Senior, hands-on IC