Teamleiter(m/w/d).
Core
Planning, steering, and optimizing internal and client-side workflows for a telemarketing company, ensuring team efficiency and productivity.
Role type
Team Lead (Telemarketing/Call Center Operations)
Builds
Telemarketing campaigns and client-side operational workflows
Domain
Telemarketing / Call Center Operations
Required skills
Team leadership, workflow optimization, KPI analysis, staff scheduling, training and coaching, quality monitoring, project implementation, escalation handling, MS Office, Call Center project management
Preferred skills
Social competence, conflict resolution, self-motivation, structured working style, sales/service metrics understanding
Responsibilities
Plan and optimize internal and client-side workflows, ensure team utilization and productivity, analyze KPIs and implement measures, manage staff scheduling and leave planning, conduct training and coaching, ensure quality standards via monitoring and feedback, onboard new employees, act as contact for clients and internal interfaces, participate in new project and campaign implementation, handle escalations
Seniority
Mid-level, hands-on IC